Effective Date: October 2025
Last Updated: October 2025
At Shree Jyoti Hub, we take great care in delivering quality spiritual and religious products. We value your trust and satisfaction. This Refund & Return Policy explains our terms regarding returns, refunds, and cancellations.
1. Order Cancellations
- Orders once confirmed cannot be cancelled after dispatch.
- You may request cancellation before dispatch by contacting us at aub@shreejyotihub.com or via WhatsApp (if available).
- Shree Jyoti Hub reserves the right to cancel any order in case of:
- Product unavailability
- Invalid address or contact details
- Fraudulent activity or COD misuse
If an order is cancelled by us, you will be notified immediately.
2. Returns and Replacements
We accept returns only in the following cases:
- The product is damaged or defective upon delivery.
- The product received is incorrect or incomplete.
Conditions:
- You must inform us within 48 hours of delivery by emailing aub@shreejyotihub.com with your order ID and clear photos/videos of the damaged or incorrect item.
- The product must be unused, unopened, and in its original packaging.
- After verification, our support team will approve or reject your return request.
3. Refunds
- Refunds are issued only for approved return requests.
- Refunds will be processed within 7–10 working days after we receive and inspect the returned item.
- Refunds for Cash on Delivery orders will be made via bank transfer or UPI after confirmation from the customer.
- Delivery and handling charges (if any) are non-refundable.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Products damaged due to customer mishandling
- Used, altered, or partially consumed items
- Religious or puja items that have been opened or used
- Custom-made or personalized products
5. Exchange Policy
Currently, we do not offer direct product exchanges.
If you need a replacement, please initiate a return request for the damaged item and place a new order after approval.
6. Return Shipping
- In case of a verified defective or incorrect item, Shree Jyoti Hub will arrange pickup through our in-house logistics service at no extra cost.
- If pickup service is unavailable in your area, you may be asked to ship the product back, and the shipping cost will be reimbursed after verification.
7. Contact for Returns & Refunds
For any queries or requests, contact:
📧 aub@shreejyotihub.com
Subject line: Return/Refund – [Your Order ID]
8. Legal Jurisdiction
This Refund & Return Policy is governed by the laws of Bihar, India, and all disputes will be handled under the jurisdiction of the courts in Bihar.